Personal data protection policy

When browsing or creating an account on the Website, you are required to provide us with personal data concerning you which is collected and processed by CLIMAX.

For more information, please see our Terms, accessible here:

Why are your personal data processed and for what purposes?

CLIMAX wants you to benefit from the best services and functionalities to give you access to a web-series accessible simply and smoothly according to your needs. To do this, we process in particular your data relating to your use of our Services in order to provide you with Services or to distribute suitable Offers to you or to measure the impact of our advertising campaigns which are presented to you.

We thus use your data in particular for the purposes and on the basis of the following legal bases:

Purposes Legal bases
- Offer you the services and content related to the Offer you have subscribed to or the account you have created;
- Manage the subscription and monitoring of your Offer;
- Allow the User to exercise his ability to request a refund;
Contractual (Terms) 
- Respond to your requests and to our legal and regulatory obligations; Legal obligations and/or contractual
- Detect and prevent fraud, manage litigation;
- Establish statistics and studies relating to the use of our Services in particular for the purposes of audience measurement and quality monitoring;
Legitimate interest (management of infringements of CLIMAX's rights, understanding of your expectations)
- Create and share audience segments or user profiles according to your use of our Services and / or your interests;
- Measure your interest in the advertisements presented to you;
- Measure your interest in our services and our Website and improve them;
- Recommend content based on your interests;
- Personalize the advertising presented to you according to your use of our Services;
Legitimate interest (personalization of services and Offers, measurement of the performance of the advertising campaigns that we broadcast, understanding of your expectations and improvement of our services, promotion of our services and those of third parties) subject to your rights detailed herein Politics.
- Send you information by email allowing you to better know our services as well as commercial offers relating to our services or those of our partners. Legitimate interest in promoting our services and those of our partners subject to your rights detailed in this policy.

What personal data do we process about you?

In particular, we collect and process :
- the personal data that you entered on our Website when creating your account (majority, password, location, email address and the data contained in the title of your email address). We specify that your password is encrypted and that we do not have access to it ;
- information relating to the orders you place on the Platform (Offer purchased, transaction number, etc.) ; 
- your payment information (payment method, credit card number, credit card expiry date, visual cryptogram) is not processed by CLIMAX but through a secure payment service provider, who has sole access to this data ;
- if you have accepted the registration of your bank card: the information relating to your bank card (name of the bank card holder, the last 4 digits of the bank card number and its expiration date) via a secure payment service provider, who has sole access to this data ;
- the information you send us when you contact customer service via our contact form (content of the exchange, nature of the request, request for reimbursement, etc.) ;
- your connection and navigation data on the Website (IP address, offers and pages you have consulted or searched for, the Content that you have consulted and the information related to the consultation of the Content such as the number, the percentage of views viewed, etc.) ;
- data relating to the emails we send you for statistical and commercial prospecting purposes ;
- the information you provide when you leave a review on the Website ;
- information about our advertisements that you consult ;
- the information you provide when you participate in promotional operations, contests or events that we organize ;
- information when you choose to provide reviews or ratings, account settings or other information via our Service or elsewhere.

How long do we keep your data?

We keep your data in our database only as long as necessary for the fulfillment of those purposes and then archive it with restricted access for an additional period of time in order to fulfill our legal and/or regulatory archiving obligations and for the duration of applicable statute of limitations periods. At the end of this additional period, your data will be permanently deleted from our databases.

With regard to cookies placed on your terminal, they are kept for a maximum period of thirteen (13) months from the first deposit on the terminal.

To whom is your data transmitted?

Your personal data may be intended for our sub-processors who are involved in the provision of our Services (hosting of the Website and data, maintenance, sending of order confirmation emails, secure payment etc.) and, if necessary, to our business partners or third parties involved in the dissemination of advertisements (emailing, purchase of advertising space, etc.), subject to your rights guaranteed by the regulations applicable to the protection of personal data.

The sub-processors we use provide the guarantees required by the applicable regulations on the protection of personal data. They only have access to the data necessary for the performance of their services and are not authorized to process your data for other purposes. We also ensure that each of these sub-processors provide guarantees of security and protection of the integrity of your data and their processing in compliance with applicable regulations.

Where applicable, if you have previously consented to the commercial use of the data with our partners, we may also share user profiles with our commercial partners. These profiles could be defined according to your use of our Services and / or your interests. They are completely pseudonymized and do not allow you to be identified personally and are transmitted confidentially and securely. Thus, these profiles can be used by our business partners to establish, calculate or assume your interests and / or to offer you targeted advertising on their own sites and applications.

However, no sharing will be made if you have not previously consented to the placement of advertising cookies. You can withdraw your consent at any time by following the steps described in this “Do we use cookies?”.

Finally, personal data may also be communicated to public bodies, auxiliaries of justice, ministerial officers, in order to comply with any law or regulation in force, to which we are required to respond.

In the event of transfer outside the European Union, we operate in strict compliance with the protection conditions provided for by the applicable regulations.

What are your rights?

Under the conditions provided by the regulations applicable to the protection of personal data, you have :

- the right to obtain confirmation that personal data concerning you is or is not being processed, and, where applicable, to have access to it ;
- a right to rectify personal data concerning you that is inaccurate or incomplete ;
- under certain conditions, a right to erase your personal data ;
- under certain conditions, of a right to limit the processing of your personal data ;
- a right to the portability of your personal data ;
- the right to organize the fate of your personal data in the event of death (conservation, erasure, or communication to a designated person) ;
- the right to oppose, under certain conditions, the processing of your personal data.

For more information on the rights you have with regard to your data, please consult the CNIL website:

You may also, at any time, object to the processing of your data for commercial prospecting purposes and withdraw your consent to the processing of your data by our services for the purposes of behavioural advertising, navigation analysis and audience measurement

We also remind you that you have the right to file a complaint with the CNIL if you feel that your rights have not been respected.

How to exercise your rights?

For any request for access, opposition, rectification, transfer, limitation, deletion or removal of your data in case of death: Please send an email to the following address

To exercise the rights indicated above, you can, subject to proving your identity, send us an email to the following address in:

- stating the subject of your request and the right (s) you wish to exercise ; 
 - indicating your last name, first name;
- enclosing a photocopy of both sides of your identity card or passport, so that we can verify your identity.

CLIMAX will get back to you as soon as possible and at the latest within one month of receipt of your request.

To oppose the processing of your data for commercial prospecting purposes, you can send us an email at or click on the unsubscribe link present in our promotional emails and in our newsletter.

CLIMAX undertakes to unsubscribe you from our mailing list as soon as possible. 

To withdraw your consent to the processing of your data by our services for the purposes of behavioral advertising, navigation analysis, and audience measurement, you can send us an email at or set your cookies.

Pour retirer votre consentement au traitement de vos données mis en œuvre par CLIMAX à des fins de publicité comportementale, analyse de la navigation, et mesures d’audience vous pouvez nous adresser un email à l’adresse or configure your cookies following the protocols detailed above. 

For more information on personal data, we invite you to refer to our Terms. You can also contact us by email at or consult the CNIL website, accessible here: