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I can't play the videos.

It is possible that your browser is obsolete and incompatible with our video player.

If this is the case, you will need to update or change it in order to play videos on more recent players.


Here is the list of browsers that are no longer compatible:
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- Safari (supplied with your Mac operating system, an update of your Mac will update Safari)

You can go to this page to find out which browser you are using as well as its version.

To be able to play CLIMAX videos, a simple update of your browser should solve the problem.

I did not receive any email after my payment and no payment is attached to my email.

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I want to upgrade my account to unlock episodes.

Yes of course, you can upgrade your account at any time by paying only the price difference! Just go to this address: https://climax.how/upgrade

I did not receive any email following my request to watch the free episode.

Please check that you have entered your email address correctly. If you didn't make any mistake, the email may have arrived in your spam. If it is not in your spam, your mailbox may be full. Also, you may have unsubscribed from CLIMAX or that you have reported one of our emails as spam. In these cases, we invite you to use another email.

My problem is not listed.

You can contact us at contact@climax.how describing your issue. We will get back to you as soon as possible.

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