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Personal data protection policy

When you browse the climax website, personal data about you is collected and processed by our services.

What personal data do we process about you?

In particular, we collect and process :

- Personal data that you have entered in our Platform when creating your account (email and password). We specify that your password is encrypted and that we do not have access to it in clear text;
- information relating to the orders you place on the Platform (product purchased, transaction number, etc.);
- your payment information ( payment method, credit card number, credit card expiry date, visual cryptogram) is not processed by climax but through a secure payment service provider, who has sole access to this data;
- if you have accepted the registration of your bank card: the information relating to your bank card (name of the bank card holder, the last 4 digits of the bank card number and its expiration date) via a secure payment service provider, who has sole access to this data;
- the information you send us when you contact customer service via our contact form (content of the exchange, nature of the request, request for reimbursement, etc.) ;
- your connection and navigation data on the climax site (IP address, products and pages you have consulted or searched for) ;
- data relating to the emails we send you for statistical and commercial prospecting purposes;
- the information you provide when you leave a notice on the climax website;
- information about our advertisements that you consult;
- the information you provide when you participate in promotional operations, contests or events that we organize.
- information when you choose to provide reviews or ratings, account settings or other information via our service or elsewhere.

Some of the information we automatically collect is stored in log files. This information includes an anonymized Internet Protocol address, as well as browser, Internet Service Provider, referring/exit pages, search terms, operating system, date and time, and click stream data. We use this information to prevent account fraud, analyze trends, administer and manage our services, or track the use of various features of our service.

How long do we keep your data?

We keep your data in our database only as long as necessary for the fulfillment of those purposes and then archive it with restricted access for an additional period of time in order to fulfill our legal and/or regulatory archiving obligations and for the duration of applicable statute of limitations periods. At the end of this additional period, your data will be permanently deleted from our databases.

To whom is your data transmitted?


Your data is accessible to the service providers we use to outsource all or part of the processing we carry out with your data (website and data hosting, maintenance, sending order confirmation emails, emailing, secure payment, etc.).

The sub-contractors we call upon offer the guarantees required by the applicable regulations on the protection of personal data. They only have access to the data necessary for the performance of their services and are not authorized to process your data for other purposes. In addition, we have signed agreements with each of them to guarantee the security and integrity of your data and their processing in compliance with applicable regulations.


Your personal data may be disclosed to authorities pursuant to a law, regulation or decision of a competent regulatory or judicial authority.

In general, we undertake to comply with all legal rules that could prevent, limit or regulate the dissemination of information or data and in particular to comply with applicable data protection regulations.

What are your rights?

YYou have the right to obtain from us :

- confirmation as to whether or not personal data concerning you is processed, and if so, to have access to it;
- the correction of personal data concerning you that are inaccurate or incomplete;
- under certain conditions, the deletion of your personal data;
- under certain conditions, the limitation of the processing of your personal data;
- the portability of your personal data;
- organizing the treatment of your personal data in the event of your death (storage, deletion, or communication to a designated person) ;
- you also have the right to object, under certain conditions, to the processing of your personal data.

For more information on the rights you have with regard to your data, please consult the CNIL website:

You may also, at any time, object to the processing of your data for commercial prospecting purposes and withdraw your consent to the processing of your data by our services for the purposes of behavioural advertising, navigation analysis and audience measurement.

We also remind you that you have the right to file a complaint with the CNIL if you feel that your rights have not been respected.

How to exercise your rights?

For any request for access, opposition, rectification, transfer, limitation, deletion or removal of your data in case of death: Please send an email to the following address :

- stating the subject of your request;
- indicating your last name, first name;
- enclosing a photocopy of both sides of your identity card or passport, so that we can verify your identity.

Our services will get back to you as soon as possible and at the latest within one month of receipt of your request.

To oppose the processing of your data for commercial prospecting purposes, you can send us an email at or click on the unsubscribe link present in our promotional emails and in our newsletter.

Our services undertake to unsubscribe you from our mailing list as soon as possible.

To withdraw your consent to the processing of your data by our services for the purposes of behavioral advertising, navigation analysis, and audience measurement :

You can send us an email at or set your cookies.


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